Refund policy

Human hair extensions are considered to be a hygienic product by law. To protect the safety of our customers, we do not allow opened items to be returned. As such, we do not accept returns or exchanges.

Returns may only be accepted with prior approval and will be assessed on a case-by-case basis, depending on the reason and circumstances of the request. 

Only US orders can be returns. International orders are not eligible.

No extensions may be changed (this means that they cannot be combed, washed, brushed, cut, worn, colored, installed, or altered in any way) and all white/black hair ties and/or elastics must remain in place and uncut. Hair ties that are broken, disfigured, or missing from extensions—all of these will not be accepted for return.

For your safety, please return all items using a traceable shipping service with signature confirmation. We are not liable for packages lost in transit. Customers are responsible for all return shipping costs. Once your return is received and inspected to confirm it is in resalable condition, we will issue a refund.

To request a return or refund, please contact us via email within 72 hours of receiving your order. Requests received after this time will not be considered. Please include clear photos of the extensions for reference. Once we confirm that your request aligns with our policy, we will provide return instructions.

To begin the return process, please email brownecollectives@gmail.com.

If you don't follow our return and refund policy, your shipment will be rejected and you will receive your item back.