Shipping policy

Items that are in stock are prepared and shipped within 1-3 days after the purchase date.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Address Accuracy: Ensure your billing and shipping addresses are correct when placing your order. We cannot change the address once an order is processing or has shipped, and incorrect information may cause delays. Provide a valid email address and phone number for order updates.

Shipping Issues: Browne Collective is not responsible for packages that are damaged, lost, or stolen however we can help!. If you encounter such issues, file a claim immediately here https://www.ups.com/claims/ then email us explaining whats going on along with the claim number and screenshot that it's been opened!

Wrong Address: We are not responsible for deliveries to incorrect addresses provided by the customer. Double-check your address to avoid issues.

Customs Duties and Fees: Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not covered by Browne Collective and must be paid upon delivery. Check with your local customs office for details before placing your order. Thank you for your understanding.